TERMS, BOOKING & REFUND POLICY

BookALoctician.com is a referral and booking platform that connects clients with independent locticians and natural hair professionals.

BookALoctician.com does not perform hair services and is not a salon, hair service provider, employer, or supervisor of locticians.

All services are performed solely by independent locticians operating independently from BookALoctician.com.

By using this website, submitting a form, requesting a booking, accepting a referral, communicating through the platform, or completing payment, users agree to these Terms, Booking & Refund Policy, Privacy Policy, and Accessibility Statement.

All booking fees, referral fees, platform fees, appointment fees, administrative fees, commissions, deposits, subscriptions, and related platform charges paid to BookALoctician.com are non-refundable.

Booking fees secure referral services, communication, scheduling, appointment coordination, matching, administrative processing, and platform operations. Booking fees do not guarantee loctician availability, appointment acceptance, exact appointment timing, hairstyle results, replacement services, or satisfaction with services performed.

BookALoctician.com does not guarantee:
• loctician availability
• appointment acceptance
• exact appointment timing
• hairstyle outcomes
• specific hairstyle results
• replacement services
• uninterrupted platform access

Clients understand and agree that all disputes regarding hair services, hairstyle results, cancellations, delays, dissatisfaction, allergic reactions, scalp irritation, hair damage, missed appointments, refunds, injuries, losses, product reactions, or service-related concerns must be handled directly between the client and the independent loctician.

BookALoctician.com is not responsible for damages, injuries, allergic reactions, hair loss, scalp irritation, dissatisfaction, delays, missed appointments, disputes, cancellations, property damage, product reactions, losses, or outcomes related to services performed by independent locticians.

Payments made directly to independent locticians are solely between the client and the loctician.

If a loctician becomes unavailable, BookALoctician.com may attempt to assist with a rematch but does not guarantee replacement services or appointment fulfillment.

BookALoctician.com may remove users, locticians, referrals, listings, accounts, or platform access at its sole discretion.

Platform payment arrangements may include referral fees, platform fees, commissions, percentage-based splits, flat fees, appointment fees, booking fees, subscriptions, or custom written payment agreements.

Locticians agree not to bypass BookALoctician.com by accepting direct bookings or direct payment arrangements from referred clients outside the agreed platform process unless written authorization is provided.

Locticians agree to honor all written payment agreements with BookALoctician.com.

Each loctician is solely responsible for:
• services performed
• tools
• products
• sanitation
• communication
• scheduling
• pricing
• licensing where applicable
• insurance where applicable
• cancellations
• refunds
• injuries
• damages
• disputes
• hairstyle outcomes
• legal compliance

Locticians are independent contractors and are not employees, agents, partners, representatives, or joint ventures of BookALoctician.com.

Locticians agree to defend, indemnify, and hold harmless BookALoctician.com, its owners, affiliates, representatives, contractors, employees, successors, and partners from any claims, liabilities, disputes, damages, losses, expenses, legal fees, injuries, complaints, regulatory matters, or service-related issues arising from their conduct, services, products, communication, cancellations, appointments, or business activities.

BookALoctician.com limits liability to the maximum extent permitted by applicable law.

Terms, policies, platform features, payment structures, and platform operations may be modified or updated at any time without prior notice.